Accessibility Statement

Last updated: October 9, 2025

At Lot of Jewelry, we are committed to ensuring our website is accessible and user-friendly for all people, including those with disabilities. We strive to provide an inclusive digital experience in compliance with recognized international standards, including the WCAG 2.1 Level AA and relevant requirements of the European Accessibility Act (EAA), and the Americans with Disabilities Act (ADA).

1. Our Commitment to Accessibility

We aim to fully conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible to people with various impairments, including vision, hearing, mobility, and cognitive limitations.

2. Accessibility Features on Our Site

To provide an inclusive user experience, we have implemented the following features:

  • Keyboard Navigation: All key functions and pages can be accessed using keyboard-only navigation.
  • Focus Indicators: Visual cues help identify where users are on the page when tabbing through elements.
  • High Contrast & Scalable Text: We use readable fonts, sufficient color contrast, and allow users to zoom in up to 200% without loss of content or functionality.
  • Alternative Text for Images: All essential images include meaningful alt text to support screen reader users.
  • ARIA Labels and Semantic HTML: Interactive elements (like forms, buttons, menus) are marked up correctly to ensure compatibility with assistive technologies.

3. Testing & Maintenance

We regularly perform both automated and manual accessibility audits using tools such as Axe, WAVE, and screen readers (NVDA, VoiceOver, JAWS). We also test for:

  • Keyboard-only usability
  • Screen reader navigation
  • Mobile responsiveness
  • Color blindness simulation

We actively work to identify and fix accessibility barriers as part of our development process.

4. Continuous Improvement

We are constantly reviewing and improving our website’s accessibility. Our efforts include:

  • Introducing accessibility profiles such as high contrast mode and animation toggles
  • Making PDFs and other documents accessible (e.g., tagged text, image descriptions)
  • Integrating accessibility best practices into every new feature or update
  • Training our design and development teams in inclusive design

5. Feedback, Support & Remediation Plan

If you encounter any difficulty accessing content or using any feature of our website, we encourage you to let us know:

Email: info@lotofjewelry.com
Phone: +66 80 713 0700 (for verbal assistance)

We aim to respond to all accessibility inquiries within 7 business days. Your feedback helps us improve.

If you encounter an inaccessible feature, we will take immediate action to either fix the barrier or provide you with an accessible alternative (such as completing a transaction over the phone or email).

6. Known Limitations

While we strive for full compliance, certain third-party tools or embedded content (e.g., external widgets, live chat, video players) may not yet be fully accessible. We are working with vendors and developers to enhance these features wherever possible.

7. Supported Browsers & Assistive Technologies

Our website is tested for compatibility with:

  • Browsers: Chrome, Firefox, Safari, Edge
  • Screen Readers: NVDA, JAWS, VoiceOver
  • Operating Systems: Windows, macOS, iOS, Android

We follow responsive design principles to support users across desktop, tablet, and mobile devices.

Final Thoughts

Accessibility is not a feature — it’s a standard of quality, respect, and inclusion. At Lot of Jewelry, we are committed to creating a digital environment that welcomes every visitor, regardless of ability. Thank you for being here and helping us grow better, together.