Privacy Policy

Effective Date: October 9, 2025
Lot of Jewelry Co., Ltd.
Website: https://lotofjewelry.com

At Lot of Jewelry, we are fully committed to protecting your personal data and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or otherwise interact with us. We urge you to read this Policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

We collect several types of information to provide and improve our services, including:

  • Information You Provide to Us Directly: Full name, date of birth (if applicable), gender, email address, phone number, billing/shipping address, username, password (encrypted), purchase preferences, and payment details (handled securely by third-party processors).
  • Information Collected Automatically: IP address, browser type, device, operating system, pages visited, time spent, referral source.
  • Third-Party Sources: Advertising platforms, analytics services, or social media (in compliance with their privacy policies).

2. How We Use Your Information

We process your personal data to:

  • Process transactions and deliver purchased products
  • Provide customer support and resolve disputes
  • Create and manage your account
  • Send transactional communications (order updates, receipts, delivery tracking)
  • Personalize your shopping experience
  • Analyze website usage and improve performance
  • Detect and prevent fraud or security breaches
  • Comply with legal obligations
  • Send promotional communications (with your consent)

3. Legal Bases for Processing (for EU/EEA users)

We process your data only when there is a lawful basis under GDPR, including: consent, contractual necessity, legal obligation, or legitimate interest (e.g., marketing, fraud prevention).

4. Sharing and Disclosure of Information

We do not sell or rent your personal data. We may share it with:

  • Payment processors (Stripe, PayPal)
  • Shipping and logistics partners
  • Customer support tools and CRM platforms
  • Email marketing providers (Mailchimp, Klaviyo)
  • Legal or regulatory authorities, if required
  • Analytics tools (Google Analytics)

All third-party services are contractually bound to protect your data and use it only for specified purposes.

5. Data Retention

We retain personal data only as long as necessary for the purposes set out in this Policy:

  • Account and transaction records: up to 7 years
  • Marketing data: until consent is withdrawn
  • Analytics data: typically 12–24 months

When data is no longer needed, it is securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or transfer your data, and to object to processing or withdraw consent at any time.

To withdraw consent for marketing, use the “unsubscribe” link in our emails or contact us at sales@lotofjewelry.com.

7. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to remember preferences, analyze traffic, and deliver targeted ads. By using our site, you agree to this use. For details, read our Cookies Policy.

8. Data Security

We use SSL encryption, PCI-compliant payment gateways, firewalls, and access controls to protect your data. However, no system is 100% secure. If you suspect a breach, contact us immediately.

9. International Transfers

If you are outside Thailand, your data may be transferred to and processed in other countries (e.g., the US or EU) in compliance with applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing data.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will appear on this page; significant changes will be announced via email or website notice. Last update: October 9, 2025.

12. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the Hong Kong SAR. Any disputes shall be resolved in the courts of Hong Kong.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a data request, please contact us:

Lot of Jewelry Co., Ltd.
Email: sales@lotofjewelry.com
Phone: +66 80 713 0700
Address: 919/1 Si Lom Rd, Si Lom, Bang Rak, Bangkok 10500, Thailand